The remote name could not be resolved: ‘dow2.drivereasy.com’

Vivienne Duan
Driver Easy would return this error when there is no Internet connection on your computer. Please check if you can visit website via the default browser. If your computer has the Internet connection, please restart the computer and try again later.

If you constantly run into this issue, please ping-checking dow2.drivereasy.com and send the ping result to us via the Driver Easy feedback tool. Here is how to do it:

1) On your keyboard, press the Windows logo key and R at the same time to open the Run dialog. Type cmd and press Enter to open Command Prompt.

2) On your keyboard, type ping dow2.drivereasy.com and press Enter.

3) Take a screenshot like the following for us.

If you are not sure how to take a screenshot, the following link may help. https://www.drivereasy.com/knowledge/how-to-take-a-screenshot-for-windows-users

Follow the steps below to send the the screenshot to us Viw the Driver Easy feedback tool. Here’s how to do it:

To send feedback to us:

1) Open Driver Easy and click the feedback button.

5) Fill in the form. Please tell us what problem(s) you’re having with Driver Easy and what you did before and after the problem in detail. If you got any error message, a screenshot of the error would be greatly appreciated. You can click Attach file to upload the screenshot.

If you are not sure how to take a screenshot, the following link may help. https://www.drivereasy.com/knowledge/how-to-take-a-screenshot-for-windows-users

3) Click Submit ticket to send your feedback to us.

The system information of your PC will be sent to us, which helps our technician support team locate and analyze the problem on your PC faster and better. With the system information on your PC, we can provide quick and efficient service.

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