Driver Easy
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Having a problem with Driver Easy?

  • FAQ
  • FAQs about Driver Easy
    • What if I forget / don’t receive my Driver Easy license key after purchase?
    • Does Driver Easy offer help or support?
    • How can I request a refund when I find Driver Easy doesn’t satisfy me?
    • How long are a Home / Business License and a Technician License valid for?
    • Will Driver Easy automatically renew my license and charge me for it once the license expires?
    • What happens if I disable automatic renew? (What happens when the license expires?)
    • What is the Home / Business License?
    • What is the Technician License?
    • What is Driver Easy?
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    • What does the paid version give me that the free version doesn’t?
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    • What is an “Unplugged” device?
    • How to use Driver Easy portable version?
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    • What is a driver?
    • Why do I need the latest drivers?
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    • Can’t I just check Windows Device Manager to see if I need to update my drivers?
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    • Create a system restore point before updating drivers
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  • Common Issues
  • Download errors
    • The remote server returned an error: (404) Not Found
    • The remote server returned an error: (416) Requested Range Not Satisfiable
    • The request was aborted: The operation has timed out
    • The remote server returned an error: (403) Forbidden
    • The remote name could not be resolved: ‘dow2.drivereasy.com’
    • The underlying connection was closed: An unexpected error occurred on a send
    • The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel
  • Scan errors
    • Error creating the Web Proxy specified in the ‘system.net/defaultProxy’ configuration section
    • The remote name could not be resolved: ‘app1.drivereasy.com’
    • The underlying connection was closed: An unexpected error occurred on a receive
    • Unable to connect to the remote server
  • Restore points
    • How to enable and create restore points in Windows 10
    • How to Create a Restore Point in Windows 8 & 8.1
    • How to Create a Restore Point in Windows 7 & Vista
    • How to Create a Restore Point in Windows XP
    • Solutions to « Oops » errors
  • Activate errors
    • “Unable to connect to the remote server” when activating Driver Easy
  • License key
    • FAQ on License Key Issues
  • Program stops working
    • “DriverEasy has stopped working”
  • Others
    • What is Driver Easy Professional (Speed Limited)?
    • How to update your network drivers when your PC doesn’t have network connection
    • How to install drivers manually with the Free version of Driver Easy?
    • Failed to send your message
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FAQ on License Key Issues

Vivienne Duan
La dernière mise à jour : il y a 2 ans

1. What should I do if I haven ‘t received my license key or if I forget / lost my license key?

Please visit https://www.drivereasy.com/resend-license-key/ and enter the Email address you used to order Driver Easy or the Order Number to retrieve your license key.

2. What should I do if I want / don’t want to renew my license key?

Driver Easy will automatically renew your license if you enable auto-renewal. You will receive an email from 2checkout subscription billing before 30 days / 7 days / 1 day of expiration. And 2Checkout, as the authorized reseller of Easeware Technology Limited online products and services, will automatically attempt to charge you one day before the license expires and renew the subscription for you.

Note: Only the orders for home / business license key placed after Sept. 11, 2019 will be enabled the auto-renewal option by default.
If you don’t want to auto-renew your Driver Easy subscription, you can disable it (Learn how to turn of auto-renew).

If you didn’t enable the auto-renewal, or if you turn it off manually, we will send you a notification email via 2Checkout a month / a week / a day before the license expires.

3. How to view the activation history of my Technician Key?

Please follow the steps below to view the activation history:

1) Visit https://www.drivereasy.com/cp/.

2) Enter your Username and Password correctly to login.

3) Click View Activation History to view the activation history of your technician key.

4. How to increase the machine number of my Technician Key?

Please follow the steps below to increase the machine number:

1) Visit https://www.drivereasy.com/cp/.

2) Enter your Username and Password correctly to login.

3) Click Increase Machine Number.

4) Place a new order to increase the machine number of your Technician Key.

5. Can I upgrade my Driver Easy Pro license key to activate more machines?

The Driver Easy Pro users need to order a new license key to activate more machines.

Currently we provide 5 options for Home / Business users. For more information, please visit our pricing page.

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